Privacy Policy
Truxload Dispatch (“Truxload Dispatch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit Truxloads.com, use our services, or communicate with us by phone, SMS/text message, email, or other communication channels.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Company name
- Email address
- Telephone and mobile phone number
- Business and shipping information
- Information provided through contact, quote, or service request forms
- SMS/text message communications and related correspondence
- Other information you voluntarily provide when communicating with Truxload Dispatch
We may also collect certain technical information when you visit our website, such as IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Provide and manage our services
- Respond to inquiries and service requests
- Communicate with customers, carriers, drivers, business partners, and other contacts
- Provide dispatch, transportation, logistics, scheduling, and shipment-related information
- Send service-related notifications and updates
- Confirm appointments, pickups, deliveries, and other business activities
- Respond to SMS/text messages and phone calls
- Improve our website, services, and customer experience
- Maintain business records
- Prevent fraud, abuse, or unauthorized activity
- Comply with applicable laws and legal obligations
3. SMS/Text Messaging
Truxload Dispatch may use SMS/text messaging to communicate with individuals who have provided appropriate consent to receive text messages from us.
Depending on the nature of the communication, messages may include business communications such as dispatch updates, shipment-related information, appointment or scheduling information, service notifications, responses to inquiries, and other communications related to our services.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to a message from Truxload Dispatch.
For assistance, reply HELP or contact us at:
Email: dispatch@truxloads.com
After you send STOP, you may receive a confirmation message and will no longer receive SMS messages from that number unless you provide consent again.
SMS consent is not a condition of purchasing any goods or services from Truxload Dispatch.
4. SMS Consent and Opt-In
Where SMS consent is required, Truxload Dispatch obtains consent before sending applicable SMS communications.
Consent may be obtained through methods such as:
- Website forms containing an SMS consent disclosure and checkbox
- Verbal consent
- Email or written consent
- Direct communication where the recipient expressly requests or agrees to receive SMS messages
Providing a telephone number does not automatically constitute consent to receive promotional or non-service-related SMS messages unless the applicable consent disclosure or communication clearly indicates that SMS consent is being provided.
You may withdraw your SMS consent at any time by replying STOP.
5. No Sale or Sharing of Mobile Information
Truxload Dispatch does not sell, rent, or share your mobile phone number or SMS opt-in/consent information with third parties or affiliates for their own marketing or lead-generation purposes.
We do not sell or rent personal information to third parties.
We may share information with trusted service providers that assist us in operating our business, website, communications systems, or services. These service providers may process information only as necessary to provide services to Truxload Dispatch and are not permitted to use your personal information for their own independent marketing purposes.
6. Service Providers
We may use third-party service providers to help operate our business and provide communication services. These providers may process information on our behalf for purposes such as website hosting, communications, email, SMS/text messaging, data storage, security, and business operations.
For example, SMS communications may be transmitted through communication service providers such as Zoom Phone.
These providers are expected to maintain appropriate safeguards for information processed on behalf of Truxload Dispatch.
7. Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
SMS consent and opt-out records may be retained as necessary to demonstrate compliance with applicable communication requirements and to prevent messages from being sent to individuals who have opted out.
9. Your Choices and Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Withdraw consent to certain communications
- Opt out of SMS communications by replying STOP
- Request information about how your personal information is used
To make a privacy-related request, contact us at:
10. Cookies and Website Technologies
Truxloads.com may use cookies and similar technologies to help operate the website, understand website usage, improve functionality, and enhance the user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
Truxload Dispatch is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third-party websites before providing them with personal information.
12. Children’s Privacy
Our website and services are intended for businesses and individuals who are legally able to use our services.
We do not knowingly collect personal information from children under the age of 13.
If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or our SMS/text messaging practices, please contact us:
Truxload Dispatch
117 S Lexington ST STE 100
Harrisonville, MO 64701
United States
Email: dispatch@truxloads.com
Website: Truxloads.com
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. Where required, SMS communications are sent only after obtaining the appropriate consent. You may opt out of SMS communications at any time by replying STOP.